Parks Associates Blog

Thursday, March 11, 2010

Free Tech Support Webcast: Enhancing Remote Customer and Technical Support

Register today for the Parks Associates March 18th webcast, Enhancing Remote Customer and Technical Support, sponsored by PlumChoice and support.com. Kurt Scherf, VP, Principal Analyst, Parks Associates, will discuss the evolution of the support market - including consumer electronics, home computer and networking configuration, and a variety of maintenance, diagnostics, and troubleshooting services.

Parks Associates estimates that revenues for remote tech support services have doubled in the last year, with revenues in the hundreds of millions of dollars.

As consumers demonstrate a willingness to pay for premium remote technical support services, what are the opportunities and challenges for companies developing and expanding customer care and remote technical support services?

How does the industry move from reactive services to developing a perspective on holistic customer care?

Join Parks Associates, PlumChoice, and support.com for this special Webcast on the evolution of the support market.

Register Now

Bookmark and Share

Labels: , , , , ,

2 Comments:

Blogger Lucy said...

Well in my case I have to admite that Customer Technical Support helped me a lot:
last month my uncle brought me from France a new netbook, and I didn’t have any idea of how to use it, IT WAS ALL IN FRENCH!!! So imagine...!
So I had no option but ask for some help to a Multilingual technical support, I did it, and everything was so easy then!
So I realized that it has no sense to waste time of my life, trying to fix problems related to technology, there's a lot of people that have studied enough to find a solution that I could be hours trying to get.
Well, that's what happened to me, so that's why I really recommend the Technical Support. And I appreciate this article because you may prevent people to be in more troble with their PC.

Bye,
Lucy

4:36 PM  
Blogger Emily said...

I can totally recommed everyone the Outsourcing technical support. It helped me so much!!
Everything went very easy after that :)

Emily

3:00 PM  

Post a Comment

Links to this post:

Create a Link

<< Home