Consumers not ready to embrace cloud-based digital locker solution for music and video

The industry is rapidly moving content solutions to the cloud, but consumer interest is not keeping pace, as less than 30% of U.S. broadband households find the digital locker an attractive alternative for music or video.

Cloud Media and the Digital Locker, a new report from Parks Associates highlights the challenges within the industry, including device and format interoperability, consumer awareness, and security and delivery issues. Market fragmentation is also a major inhibitor, and efforts including Digital Entertainment Content Ecosystem's (DECE) UltraViolet initiative and Disney’s Studio All Access aim to overcome these barriers.

The benefits of cloud services are popular with consumers, indicating significant market potential. Access via mobile devices is important, and over 50% of U.S. consumers consider multiroom access to music and video content and guaranteed replacement of lost or damaged media to be equally important features of the digital locker.

Cloud Media and the Digital Locker examines how key players from content owners and distributors to platform and technology solution providers are tailoring their cloud-based solutions to include secure delivery, high quality, and ubiquitous access models.

Who's going to control the "Digital Locker"?

We've been pleased to have Mitch Singer from Sony Pictures and the Digital Entertainment Content Ecosystem (DECE) coalition speak at our recent CONNECTIONS events and speak about the potential of "digital locker" services. Roughly defined, these would be services that could authenticate and manage a wide variety of user-owned content in a virtual environment. One key element of the digital locker is widely agreed-upon digital rights management protocols, where multiple connected devices across a wide array of platforms can connect to content coming from multiple sources. The other key is the virtual storage and management of content that will become more important as the number of Web-connected media players (smartphones, tablets, TVs, Blu-ray players, etc.) proliferate.

The DECE is not alone in pursuing the development of digital locker solutions. The Walt Disney Company is promoting Keychest, which Disney CEO Robert Iger describes as a way to allow a consumer to purchase content and play it back on multiple platforms without having to worry about interoperability.

Now, there is the report from CNET that Apple is in discussions with the studios to enable iTunes users to store their content on the company's servers. Apple has told the studios that under the plan, iTunes users will access video from various Internet-connected devices.

We've taken an early look at consumer acceptance of a digital locker type of service, and have found that 30% find the idea highly appealing. I think that the trust issue is going to be more of a problem with the studios than the consumer!