Parks Associates Blog

Thursday, January 27, 2011

FREE Webcast: SMB Technical Support Services

Join us for the SMB Technical Support Services: Taking Care of Business Webcast on February 10, 2011 at 1 p.m. Central time sponsored by PlumChoice Business Services.

Register at:
http://www.parksassociates.com/events/webcasts/2011/webcasts_plumchoice.htm

The U.S. Census Bureau estimates that there are more than 11 million small and medium business (SMB) enterprises in the United States (businesses employing between 1-99 employees). According to Parks Associates recently-completed U.S. small business survey (SMB Demand for Technical Support Services, December 2010), 44% of SMBs deal with computer troubleshooting issues on at least a monthly basis. Furthermore, about one-half deal with Internet access issues, 31% troubleshoot networking issues, and 27% deal with server problems. In total, SMBs lose dozens of hours a month in lost productivity dealing with technology troubleshooting.

With often very heterogeneous technology environments, the growing use of server technology, critical needs for data backup, and unique needs for IT support and management, the SMB market has significant demand for one-stop premium technical support services.

Presenters include:

Mike Cooch
Vice President & General Manager, PlumChoice Business Services

Kurt Scherf
Vice President, Principal Analyst, Parks Associates

Parks Associates and PlumChoice will provide attendees with a unique perspective on the SMB technical support marketplace by incorporating actual end-user market research and insight from the leading technology support company, currently serving more than 100,000 SMBs.

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