Parks Associates Blog

Monday, May 21, 2007

Update: Verizon still calling!

1:35 p.m. on Monday. I just received a phone call from Verizon's local dispatch office to follow-up on my in-home tech visit for tomorrow - you know, the one that required two customer service discussions to cancel! Boy, talk about a logistical nightmare for Verizon and frustrating for me as a customer to have to repeat the same message down the chain of command. My words to the second customer service agent this morning, "Look, I'm just trying to save you guys money." Should I be the watchdog for Verizon's customer support costs?

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